Popular in 15,000 copies at major railway stations across the region and the nine provincial offices and the regional headquarters of Federconsumatori Emilia Romagna, the Handbook for the user relies on rail cartoons designed by Emanuel Simoncini the representation of the most complained about poor service by travelers Regional: the unjustified increase in travel time of local trains, a fleet of old and inefficient (30 years, the average age of the regional trains), the reduction of scheduled stops for Eurostar trains and regional routes in EurostarCity resulting penalty for users, the sharp increase in rates not associated with the improvement of the service, the disappearance of the facilities to purchase online (save 5%) and worsening of conditions for the bonus delays, finally, the continued presence of construction sites in Bologna railway junction without causing inconvenience and disruption that is fixed with certainty the date of completion of work. A
cahier de doleance not without of irony where Federconsumatori, an association that protects the rights of citizens as users and consumers, takes this opportunity to call a real intention of the European legislature, which approved the new European Regulation: the desire to set minimum levels of protection for travelers, especially with regard to persons with disabilities or reduced mobility. Federconsumatori points out that it was not the intention of European legislators to lower the levels of protection of passengers carried out but to push all EU countries to adopt a minimum common best practices.
The booklet, produced as part of the overall operation of the Emilia Romagna through dedicated funds of the Ministry of Economic Development, has 16 pages with explanatory text, pills summary of the hot topics on the lateral bands, the comment of Federconsumatori and a cartoon. In the texts, edited by Giuseppe Poli Federconsumatori of Emilia Romagna with the support of Negrini & Varetto that followed the art direction and layout of the file, are intuitively useful telephone numbers, Internet addresses, along with clear tables for comparison and conditions for reimbursement.
The initiative aims to give voice to the discomfort of many people struggling with daily outages of any kind: dirt, delays, lack of heating or cooling depending on of the season, deleting or interruptions not reported. Historic railways to the evils that always provide plenty of ideas to satirical cartoons and joins the call of Federconsumatori to vigilance in the protection of rights "for people with reduced mobility have the same right as all other citizens to not discrimination "and that in particular" should be able to buy tickets without bonuses "and then go through without telephone numbers for a fee.
The file is downloadable and browsable on-line at this link:
http://issuu.com/negrinievaretto/docs/federconsumatori_treni_ok
Giuseppe Poli, Coordinator of the Regional Transportation Federconsumatori Emilia Romagna, presenting the brochure said "For users accounts never return: the train of desires into reality is always backwards. While discomfort and inefficiency are immediate, the improvement is not reflected repeatedly promised at the time of use of rail transport. "
"I am grateful to Federconsumatori Emilia-Romagna for the opportunity and the confidence to Varetto & Negrini," said Claudio Varetto a founding member and creative director of the agency. "I believe that the Road Map for concept, graphic design and visual fits fully in the mainstream of social communication, playing with wit and grace the grounds of the stakeholder Federconsumatori. "
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